Your privacy and your records
Plainly explained.
Last updated 3 August 2026
Who sees my report?
Your doctor, Transport for NSW, and whoever is funding your assessment — all covered by the consent you sign. The full list.
Can I see my file?
Yes. Email us and we'll respond within 30 days. How to request it.
How long do you keep it?
At least seven years, as NSW law requires for health records. Read more.
Modified Driving Solutions is committed to protecting your privacy and the confidentiality of your health information. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, as a health service provider in New South Wales, by the Health Privacy Principles under the Health Records and Information Privacy Act 2002 (NSW).
Who we are
Modified Driving Solutions provides occupational therapy driving assessments, driver rehabilitation, and vehicle modification prescription across Sydney and greater New South Wales.
Contact us about privacy
Modified Driving Solutions
4/63 Canterbury Road, Glenfield NSW 2167
Phone: 0406 541 485
Email: info@modifieddriving.com.au
What information we collect
Personal information
- Name, date of birth, address, phone number and email address
- Emergency contact details
- Driver licence number and licence status
- Funding or claim details — NDIS participant number, icare or CTP claim number, insurer details
- Payment information
Health information
Health information is classified as sensitive information under the Privacy Act and receives a higher level of protection. We collect it only where it is reasonably necessary to provide our services, and with your consent.
- Medical conditions, diagnoses and relevant medical history
- Medications that may affect driving
- Physical, visual, cognitive and functional assessment results
- Reports and correspondence from your GP, specialist or other health professionals
- Off-road and on-road assessment findings
- Recommendations about fitness to drive, licence conditions, driver rehabilitation and vehicle modifications
Website information
- Pages visited, time spent on the site, and how you arrived
- Device type, browser and approximate location
- Information you enter into our online enquiry and referral forms
How we collect information
- Directly from you — in person, by phone, by email, or through the forms on our website
- From your referrer — a GP, medical specialist, occupational therapist, case manager, support coordinator, insurer, or Transport for NSW
- From your treating health professionals, with your consent
- From family members or carers, where you have consented
- Automatically through our website — see section 8
Where it is reasonable and practicable, we collect information directly from you. Where we receive information about you from someone else, we take reasonable steps to make you aware of it.
Why we collect it
We collect and use your information to:
- Assess your fitness to drive
- Prepare assessment reports and recommendations
- Prescribe and coordinate vehicle modifications
- Provide driver rehabilitation and driving lessons
- Communicate with you, your referrer, and your treating team
- Provide reports to Transport for NSW where required as part of the licensing process
- Process funding claims through the NDIS, icare, CTP insurers or other funders
- Meet our legal, professional and record-keeping obligations
- Respond to your enquiries
We will not use your information for an unrelated purpose without your consent, unless required or authorised by law. We do not use your information for marketing, and we do not sell it.
Who we share it with
With your consent, we may disclose your personal and health information to:
- Transport for NSW — assessment reports and fitness-to-drive recommendations, provided through their secure health professional portal
- Your referring doctor — the GP or medical specialist who requested the assessment
- Your treating health professionals, where relevant to your care
- Family members or carers, where you have consented
- The NDIS — including plan managers and support coordinators, where the NDIS is funding your assessment or modifications
- Insurers — icare, CTP insurers, or other funders paying for your assessment
- Vehicle modification providers — where modifications have been prescribed
- Driving instructors engaged as part of your assessment or rehabilitation
- Our service providers — including IT, hosting and software providers, who are required to protect your information
- Others, where required or authorised by law
About Transport for NSW. Where your assessment forms part of a licensing review, your report goes to Transport for NSW. This is a normal and expected part of the process. We explain it to you before your assessment, and it is covered by the consent you sign.
Your consent
Before your assessment, we ask you to sign a consent form. It is signed digitally at the time of assessment and specifically covers sharing your information with:
- Your doctor
- Transport for NSW
- Family members or carers
- The NDIS
- Your insurer
How we protect your information
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.
- Client records are stored electronically on password-protected business computers
- Physical records are held securely at our business premises
- Assessment reports are provided to Transport for NSW through their secure health professional portal
- Correspondence with clients is sent from our business email system
- Access to client records is limited to authorised personnel
- Records that are no longer required are securely destroyed
Our website
Analytics. We use Google Analytics 4 and Microsoft Clarity to understand how visitors use our website — which pages are viewed, how long people stay, and how they arrived. This information is aggregated and is not used to identify you.
Cookies. Our website uses cookies. You can disable them through your browser settings, though some parts of the site may not work correctly if you do.
Forms. Information submitted through our website forms is transmitted over a secure connection and stored in our website system before being transferred to our client records.
Hosting. Our website is hosted on servers located in Sydney, Australia.
Overseas disclosure
We do not disclose your personal information to overseas recipients. Our website hosting, email and file storage are all configured to Australian data centres.
How long we keep your information
We retain health records for a minimum of seven years from the date we last provided a service to you, in accordance with our obligations under the Health Records and Information Privacy Act 2002 (NSW).
Where a client was under 18 at the time of service, records are retained until they turn 25.
After this period, records are securely destroyed or de-identified.
Accessing and correcting your information
You may request access to the personal and health information we hold about you. Please make your request in writing to info@modifieddriving.com.au. We will respond within 30 days.
In limited circumstances we may decline access — for example, where providing it would pose a serious threat to the life, health or safety of any person, or where it would unreasonably affect another person's privacy. If we decline, we will explain why in writing and tell you how to complain.
If you believe the information we hold is inaccurate, out of date or incomplete, contact us and we will take reasonable steps to correct it.
Complaints
If you have a concern about how we have handled your personal information, please contact us first on info@modifieddriving.com.au or 0406 541 485. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner
Phone: 1300 363 992 · oaic.gov.au
NSW Information and Privacy Commission
Phone: 1800 472 679 · ipc.nsw.gov.au
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date of the last update shown at the top.